of U.S. consumers surveyed said they stopped using or buying from a brand because of poor customer experience, online or in person.
Managed customer experience for growing businesses
Run better support.
Run better support.
Spend less managing it.
CX Pro builds and runs your customer support operation with bilingual talent in Brazil. We handle the team, training, quality, and reporting—then use every conversation to find ways to retain customers and grow sales.
Built for U.S. businesses with a small team and more customer demand than time.
The cost of one in-house role
A salary covers one person. Who runs the operation?
U.S. support representative
National median annual wage ÷ 12 $3,731/mo
National median annual wage ÷ 12 $3,731/mo
Beyond the salary
Hiring · Training · QA
Still on your plate
Management · Reporting
With CX Pro
One managed service
The wage benchmark is $44,770 a year, or about $3,731 per month, from the U.S. Bureau of Labor Statistics, May 2025. It excludes other employer costs. CX Pro pricing is tailored to each operation. BLS source ↗
One accountable partner.
Customer support, journey analysis, team management, quality control, and commercial insight—in one managed service, scoped for the business you actually run.
The problem
Your customers need answers. You need time back.
When one person owns the inbox, calls, complaints, and follow-up, response times slip and opportunities disappear. Hiring another agent still leaves recruiting, training, scheduling, quality, and reporting on your plate.
01 / CAPACITY
More conversations than staff
Questions arrive across channels, often while your team is busy doing the work that keeps the business running.
02 / MANAGEMENT
Another hire means another job
Someone still has to build the process, coach the agent, review quality, and spot recurring issues.
03 / REVENUE
Sales signals go unanswered
Buying questions, upgrade opportunities, and reasons customers leave can get buried inside support tickets.
The economics
Get a managed operation for a smarter cost.
A U.S. support hire brings a salary plus the work of managing that role. Our Brazil-based delivery model can make a managed CX operation more affordable at the right scope, while giving you access to strategy and oversight as part of the service.
One proposal based on your hours, channels, volume, and service goals.
We handle recruiting, onboarding, training, supervision, and quality management.
Your leadership gets visibility without running the day-to-day queue.
Compare the full job, not just the salary.
A U.S. support representative earned a median of $44,770 per year in May 2025. That wage does not build or manage a CX operation by itself.
One in-house hire
One person's coverage, with recruiting, training, tools, coaching, quality review, and management still to organize.
CX Pro managed service
Support delivery plus journey analysis, team management, training, quality oversight, and business reporting, scoped to your needs.
Brazil-based delivery can mean lower operating costs with less management on your side.
Custom scope
Wage benchmark: U.S. Bureau of Labor Statistics, May 2025. A cost advantage depends on channels, coverage, volume, tools, and the final proposal. No fixed savings are promised.
Why the experience matters
Customer support touches the next sale.
A faster, more useful answer can help someone buy with confidence. A poor experience can send them elsewhere. These studies show why CX deserves attention beyond ticket volume.
of surveyed customers said good customer service makes them more likely to buy from the same company again.
of surveyed customers said they had recommended a company because of excellent customer service.
Survey responses describe consumer behavior and intent; they are not CX Pro client results or a promise of increased sales. Salesforce surveyed consumers and business buyers globally; PwC surveyed U.S. consumers.
One managed service
01 / DISCOVER
02 / BUILD
03 / RUN
04 / IMPROVE
We take ownership of the work behind great support.
CX strategy is built into the operation. We learn your business before answering for you, then keep improving the journey as real customer conversations reveal what works and what does not.
Learn the customer journey
Understand your products, voice, channels, buying questions, friction points, and moments that matter.
Journey priorities + operating plan
Set up the operation
Define coverage, workflows, tools, training, escalation paths, and quality standards around your brand.
A team and process ready to launch
Serve and supervise
Handle agreed channels with a bilingual Brazil-based team. We manage coaching, performance, and day-to-day quality.
Reliable support without daily people management
Find the next opportunity
Review customer signals, fix repeat friction, and identify relevant paths to retention, referrals, and additional sales.
Practical recommendations backed by your data
Support can create revenue
Answer the question. See the opportunity.
Support should solve the customer's problem first. Once the team understands the need, it can make an appropriate recommendation, remove a buying objection, or spot a reason a customer may not return.
01
Before purchase
Respond to product or service questions that hold up a decision. Track inquiries that become qualified leads or completed orders.
02
At the right moment
Suggest a relevant add-on, upgrade, or complementary service when it genuinely fits the customer's needs and your sales rules.
03
After the sale
Resolve friction, learn why customers cancel, and identify moments to ask for a review, referral, or renewal.
04
Back to the business
Share the questions, objections, and patterns your team hears so you can improve offers, communication, and the customer journey.
Visibility without the daily workload
Know what happened—and what to do next.
You stay close to your customers through concise weekly or twice-monthly reviews, based on your agreement. We manage the people and process; you see the measures, trends, and decisions that matter.
Service performance
- Volume and demand by channel
- First response and resolution time
- Quality reviews and recurring issues
- Customer feedback and escalations
Commercial signals
- Buying questions and objections
- Qualified leads and assisted sales, where trackable
- Relevant upsell and cross-sell opportunities
- Retention, renewal, and referral signals
We establish a baseline with you, agree on definitions, and connect to your CRM or sales data where available. That lets us separate activity from business impact and avoid claiming revenue we cannot attribute.
Who leads CX Pro
Strategy and execution, accountable to one team.
We pair CX operations and communication strategy with a Brazil-based delivery model. Your support team is trained to represent your brand and backed by ongoing supervision.
Victor Lima
Head of CX & OperationsExperience in support, risk, and customer experience across technology and commerce. Victor leads operational design, team performance, and service quality.
Kathleen Solano
Head of Strategy & CommunicationWith a background in advertising and client relations, Kathleen leads communication strategy, brand alignment, and the client relationship.
Start with your numbers
Let's scope a support operation that fits.
Tell us your monthly volume, channels, hours of coverage, and biggest customer friction point. We'll discuss a practical operating model and a quote based on your needs.