CX PRO — Human support that scales with your brand.
We're not a call center. We're your CX partner — a specialized team helping DTC brands deliver real human experiences that build trust, retention, and growth.
Founded by professionals with over 10 years of experience in customer success, payments, and e-commerce operations, CX PRO was created to bridge the gap between quality service and cost efficiency.
We combine human talent in Brazil with a strategic mindset to help U.S. brands scale their customer support—without sacrificing empathy or excellence.
Our Mission
To transform your customer experience into something memorable — while helping your brand spend less and grow smarter. We make customer experience human again, driving sustainable growth through efficient, data-driven CX operations.
Our Approach
We don't believe in one-size-fits-all outsourcing.
Instead, we build custom CX frameworks for each client—aligned with your brand voice, customer journey, and operational goals.
Every partnership starts with a CX audit, followed by strategy mapping, agent training, and performance tracking—ensuring your customers feel heard not handled.
Our Team
Our bilingual agents and consultants are based in Brazil — offering premium quality at smart cost savings.
Each CX PRO train member is trained to:
- Communicate naturally in English
- Understand your customers' culture
- Represent your brand as if it were their own
We call it "local empathy with global reach."