Services
Scale your customer experience with human efficiency.
At CX PRC, we help DTC brands deliver human-first support, smart process design, and measurable CX growth — all while cutting up to 50% of operational costs. Our services are built to optimize every step of your customer journey—from onboarding to retention.
Customer Support Outsourcing
Deliver exceptional support with bilingual agents trained for you brand.
Our Brazil-based team provides cost-effective, human support across multiple channels and time zones.
- Pre-and post-sale technical support
- Returns, exchanges & complaints
- Chat, email & form assistance
- 24/7 or custom-shift coverage
CX Strategy & Consulting
We turn customer experience into a growth engine.
Our consultants build a CX strategy that aligns your brand voice, customer needs.
- Custom onboarding
- GA & feedback loops
- CX mindset & soft skills training
Training & Quality Management
Empowered agents build lasting relationships.
We train your team to deliver empathy, precision, and brand consistency improvement.
Crisis Insights & Optimization
When things go wrong: we help your brand communicate right.
- Scenario planning
- Response templates
- Rapid coordination protocols
Let's talk about results
Your customers deserve real human support. Your brand deserves scalable efficiency. Let's make both happen.
Get a Free CX Assessment